This unique exciting 1-day programme focuses on one of the major challenges banks face today – how to differentiate performance through excellence in experience delivery.
The event enables attendees to benchmark their performance against the best of retail and learn how ideas from one industry can be used in banking to excel in the eyes of customers.
A truly insightful day that will equip attendees to make a real performance difference when returning to their bank.
Not only is the day a real life practical experience but attendees will be able to learn insights from what the best of banks are achieving in service deliver results”
Who is this course for?
Customer Service Directors
Operations Managers/ Directors
HR Directors/ Heads
Marketing Directors/ Managers
Regional and Area Managers
Corporate Dept. Managers
Branch Heads/ New channel heads