Customer Experience Store Tour Programme


This unique tour is focused on providing retail bankers with an opportunity to benchmark customer experience from leading retailers against banks. The tour can be offered as part of a training programme or as a stand-alone offering

Training courses

Banking & Finance

Course Background

This unique exciting 1-day programme focuses on one of the major challenges banks face today – how to differentiate performance through excellence in experience delivery.

The event enables attendees to benchmark their performance against the best of retail and learn how ideas from one industry can be used in banking to excel in the eyes of customers.

A truly insightful day that will equip attendees to make a real performance difference when returning to their bank.

Not only is the day a real life practical experience but attendees will be able to learn insights from what the best of banks are achieving in service deliver results”

This course is also available bespoke for larger groups and organizations.

Who is this course for?

Customer Service Directors

Operations Managers/ Directors

HR Directors/ Heads

Marketing Directors/ Managers

Distribution Directors/Managers

Regional and Area Managers

Corporate Dept. Managers

Innovation Managers

Sales Managers

Branch Heads/ New channel heads

Public course dates for - Customer Experience Store Tour Programme