The ten days school offers comprehensive learning in different methodologies:
The first part is an introductory section, which covers commercial banking risks, appropriate risk-taking intermediation as well as credit analysis and the lending decision process.
The second part is about Client needs analysis. After analysing the individual financial situation of the borrower, we concentrate on the client’s needs. Therefore, different credit and lending forms, collateral, guarantees etc. will be analysed and presented.
The third part is about bank SME risk analysis. The participants will be trained in different business risk analysis approaches and how to assess industry and business risk for the SME sector. This will include Cross Checking financial information to ensure that it is reliable.
The final lending point deals with loan monitoring as an essential part of the credit process. The basic objective of monitoring is to identify potential upcoming risks at an early point in time and to prevent increasing problems through regular monitoring.
The course will develop Customer Relationship Management skills. This is a crucial element in obtaining private financial information from small enterprises. Participants will be able to build on their existing marketing skills to improve sales performance especially in the acquisition of deposits and medium term loans.
The participants will sit an accreditation test at the end of this course. The questions will be multiple-choice, based on the whole course content.
Who is this course for?
CRM Team Leaders
Customer Relationship Managers