Cancellation policy


Please note these ‘Cancellation policies may be subject to change without notice.

Cancellations and Amendments

  • All requests for cancellations and/or transfers must be received in writing.
  • Changes will become effective on the date of written confirmation being received.
  • The appropriate cancellation charge will apply based on the cost of your booking, as shown below.
    *excluding extenuating circumstances which will be charged at our discretion.

Calendar days notice before the start date of the course

Refund applicable

29 calendar days or more

No refund will be given

Between 29 and  up to 2 months calendar days (inclusive)

50% refund minus a £29.50 exc VAT administration fee


Failure to attend

Treated as late cancellation and no refund given

  • In the event of an individual named on the booking form cannot attend, we will accept substitution of another delegate on the condition that written notification of the substitution has been received by us prior to the course date and an administration fee of £29.50 plus VAT has been paid.
  • If the individual named on the booking form is unable to attend, and cannot or does not wish to transfer their place to another candidate, a percentage of the fee paid may be accepted as payment towards a place on the same or another course that takes place within 6 months following the originally booked event. The amount of the course fee transferred is displayed below. 

Calendar days notice before the start date of the course

Fee to transfer to a new course

29 calendar days or more

£29.50 exc VAT administration fee

Between 15 and 28 calendar days (inclusive)

50% of registration fee

Between 1 and 14 calendar days (inclusive)

No transfer available. No refund given.

Failure to attend

Treated as late cancellation and no fee will be transferred

  • Delegates are only permitted to one course transfer or substitution per booking. After this the full fee will be charged.
  • In the event of there being insufficient numbers booked onto a course we reserve the right to cancel or postpone the course.
  • In the event of cancellation of a course by us, we will endeavour to inform all participants a week before the course is due to take place, although please be aware that this is not always possible. All course fees paid will be reimbursed in full, or the payment will be transferred in full to another session of course. We shall not accept liability for any consequential loss and shall have no liability to reimburse any other costs that may have been incurred, including transport costs, accommodation etc.

Course Provisions

  • Accommodation and travel are the responsibility of the candidate.
  • A buffet lunch is provided on all full day courses unless otherwise stated. The cost is included in the price quoted. Any special dietary requirements need to be notified in writing to us in advance of the course commencing.

Extenuating Circumstances

  • If you are unable to attend any of the courses due to extenuating circumstances you must inform us in writing.
  • If you were unable to attend due to illness you must provide evidence in the form of a doctor's note.

Force Majeure

We shall not be liable to refund of fees or for any other penalty should courses be cancelled due to war, fire, strike lock-out, industrial action, tempest, accident, civil disturbance or any other cause whatsoever beyond their control.